Effective Date: July, 2026

FORA MAID SERVICES PTE LTD (UEN: 202418967R | Employment Agency Licence No.: 26C3444) (“FORA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your Personal Data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, store and protect your Personal Data when you visit our website, contact us or use our services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your Personal Data as described below.

01. Our Services

We provide employment agency and domestic helper-related services, including but not limited to:

• Maid Work Permit Renewal
• Work Permit Application
• Transfer Maid Placement
• Domestic Helper Recruitment
• Insurance Arrangement & Purchase
• Medical Appointment Coordination
• Employment Contract Preparation
• Salary Schedule Preparation
• Ministry of Manpower (MOM) Submission Services
• Renewal Reminder Services
• Customer Support

2. Personal Data We Collect

Depending on the services you require, we may collect the following Personal Data.

Employer Information

• Full Name
• NRIC (where required)
• Residential Address
• Contact Number
• Email Address
• Date of Birth (if required)
• Employer Identification Details

Domestic Helper Information

• Full Name
• Nationality
• FIN Number
• Passport Number
• Passport Expiry Date
• Work Permit Details
• Medical Information (where required by insurers or MOM)

Service Information

• Insurance Selection
• Insurance Policy Information
• Employment Contracts
• Salary Schedule
• MOM Application Records
• Supporting Documents
• Payment Information
• Communication Records

Website Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website Usage
• Cookies
• Analytics Data

03.How We Collect Personal Data

We may collect Personal Data when you:

• Submit an enquiry
• Contact us via WhatsApp, phone, email or social media
• Fill up forms on our website
• Engage our services
• Provide supporting documents
• Purchase insurance through us
• Visit our website
• Communicate with our staff

4. How We Use Your Personal Data

We use your Personal Data for purposes including but not limited to:

• Processing Work Permit applications and renewals
• Preparing MOM submissions
• Arranging insurance quotations and purchases
• Preparing employment contracts and salary schedules
• Scheduling medical appointments
• Verifying identities and supporting documents
• Contacting you regarding your enquiry
• Providing customer support
• Processing payments
• Sending renewal reminders
• Responding to your requests
• Improving our services
• Internal administration
• Legal and regulatory compliance
• Fraud prevention
• Record keeping

Where necessary, we may contact you via:

• WhatsApp
• SMS
• Telephone
• Email

5.Insurance Arrangements

Where you request insurance through us, we may disclose your Personal Data to insurers, insurance intermediaries, underwriters or authorised insurance partners solely for the purpose of:

• Obtaining insurance quotations
• Purchasing insurance policies
• Policy administration
• Claims support (where applicable)

We only disclose information necessary for these purposes.

6.Disclosure of Personal Data

We do not sell your Personal Data.

We may disclose your Personal Data to:

• Ministry of Manpower (MOM)
• Insurance companies
• Insurance intermediaries
• Medical clinics
• Government authorities
• Payment providers
• IT service providers
• Cloud storage providers
• Professional advisers
• Business partners assisting in service delivery
• Regulatory authorities where required by law

All disclosures are made only where necessary for the services requested or required by law.

7.Marketing Communications

With your consent, we may send you information regarding:

• Work Permit Renewal reminders
• Service updates
• Promotional offers
• New insurance plans
• New employment agency services

You may opt out at any time by contacting us or replying “STOP” where applicable.

8. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Analyse website traffic
• Remember user preferences
• Enhance user experience

You may disable cookies through your browser settings. However, certain website features may not function properly.

9. Data Security

We take reasonable administrative, technical and physical measures to safeguard Personal Data against:

• Unauthorised access
• Accidental disclosure
• Loss
• Misuse
• Modification
• Destruction

While we strive to protect your Personal Data, no method of electronic transmission or storage is completely secure.

10. Data Retention

We retain Personal Data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Maintain business records
• Send Work Permit renewal reminders (unless you opt out)

When Personal Data is no longer required, it will be securely deleted or anonymised.

11. Overseas Transfers

We may use reputable third-party cloud service providers that process or store Personal Data outside Singapore.

Where Personal Data is transferred overseas, we will take reasonable steps to ensure that comparable standards of protection are maintained in accordance with the PDPA.

12. Your Rights

Subject to applicable laws, you may request to:

• Access your Personal Data
• Correct inaccurate Personal Data
• Withdraw your consent
• Request information regarding the use of your Personal Data

We may require reasonable verification of your identity before processing such requests.

13. Withdrawal of Consent

You may withdraw your consent at any time by contacting us.

Please note that withdrawal of consent may affect our ability to continue providing certain services.

14. Accuracy of Information

You are responsible for ensuring that all Personal Data provided to us is accurate, complete and up to date.

Please notify us promptly of any changes.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies.

16. Children’s Privacy

Our services are intended for individuals aged 18 years and above.

We do not knowingly collect Personal Data from minors.

17. Data Breach

In the event of a data breach affecting Personal Data, we will assess the incident and, where required under applicable law, notify the Personal Data Protection Commission (PDPC) and affected individuals.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any revisions will be published on this page together with the updated Effective Date.

Your continued use of our website or services constitutes acceptance of the updated Privacy Policy.

19. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to your Personal Data, please contact us:

FORA MAID SERVICES PTE LTD

UEN: 202418967R

Employment Agency Licence No.: 26C3444

Email: admin@maidworkpermitrenewal.sg

WhatsApp / Phone: +65 8954 1359

Website: www.maidworkpermitrenewal.sg

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the Singapore Courts.